Shipping Info

Local Delivery Available – Shipping Coming Soon!

At Patio Gardens, we're currently offering local delivery throughout Greater Victoria and the Westshore. While we don't offer shipping outside our local delivery area just yet, we're working on it! Check back often for updates.

Thank you for shopping small and supporting our locally owned business!

Local Delivery

We offer local delivery to eligible addresses throughout Greater Victoria and the Westshore.

• Delivery fees are calculated automatically at checkout based on your location.
• Delivery availability is determined by your delivery address.
• Orders are typically delivered within one week of purchase, subject to product availability, order volume, and scheduling.
• Our team will contact you by phone or email to arrange a suitable delivery window.
• Please ensure your delivery address and contact information are accurate when placing your order.

Delivery Access & Placement

To ensure safe and efficient deliveries, Patio Gardens provides curbside delivery only.

• Items will be delivered to an accessible curbside location at the delivery address.
• Our delivery team does not transport items through homes, into backyards, up stairs, or via elevators.
• Customers are responsible for moving delivered items from the drop-off location to their desired location.
• Please ensure the delivery location is accessible and ready to receive your order.

In-Store Pickup

Prefer to pick up your order? In-store pickup is also available at Patio Gardens.

We'll notify you when your order is ready for collection.

Delivery of Plants & Fragile Items

We take great care when preparing and delivering your purchases, particularly live plants, pottery, and other fragile items.

Customers are responsible for inspecting their order at the time of delivery. Any visible damage, missing items, or incorrect products must be reported to our delivery team upon delivery, before the order is accepted.

Please bring any concerns to the attention of our delivery team immediately so they can be documented and addressed.

Once delivery has been accepted, any subsequent return or exchange requests will be handled in accordance with our regular Return & Exchange Policy.

Returns & Exchanges Following Delivery

If you wish to return or exchange an eligible item after delivery has been completed and accepted, you are responsible for bringing the item back to Patio Gardens during regular business hours.

Complimentary pickup or return transportation is not provided for items that have already been delivered and accepted.

Delivery fees are non-refundable, including when an item is returned or exchanged.

All returns and exchanges are subject to our regular Return & Exchange Policy and applicable consumer protection laws.

Questions?

If you're unsure whether your address qualifies for local delivery, have questions about delivery access, or need assistance with your order, please contact us before placing your order. We're always happy to help!

Thank you for supporting Patio Gardens and shopping local!